Thoughts on healthcare outsourcing, AI implementation, and building better operations
Most hiring follows two models: location-agnostic WFH or centralized in-office. Here's how a third approach—local WFH—generates better applicants, higher retention, and over $100,000 in savings.
Read full articleThis one is for the people who are thinking about joining us. If you're looking for customer service jobs in Roseburg, Grants Pass, or anywhere in Southern Oregon, here's what you'd actually be a part of.
Read full articleWe're hiring for remote customer service, healthcare operations, and revenue cycle roles in Roseburg, Grants Pass, and across Southern Oregon.
Read full articleThe traditional hiring playbook is built on a fundamental misunderstanding of how talent markets work. Instead of following the crowd, we look for unmet demand.
Read full articleThere are 3 core problems that prevent the outsourcing industry from providing high-quality services for healthcare companies. Here's how we're addressing them.
Read full articleMorning must-reads for healthcare operators. Our trusted sources for staying up to speed on healthcare, health-tech, and industry trends.
Read full articleWhen your responsibilities and your customer service group grow, it won't always be you making the decisions. Here's how to build a simple, easy-to-use access strategy for your customers.
Read full articleDeciding the overarching purpose of your customer service. Without a guiding vision, customer service can enter the loathsome realm of "cost center."
Read full articleHow to find the right person for the job, get them up to speed as soon as possible, and keep them in the organization as long as it makes sense.
Read full article