This privacy policy explains how Ardent Outsourcing Services, LLC ("Ardent," "we," "us") collects and uses information when you visit useardent.com. This is a marketing and informational website. We do not collect patient health information or process any protected health information (PHI) through this site.
Information We Collect
We do not require you to create an account or provide personal information to browse this site. If you contact us through a form or by email, we receive the information you choose to send, such as your name, contact information, and inquiry details.
We use Microsoft Clarity, a behavioral analytics tool, to understand how visitors use our site. Clarity collects information such as:
- Pages visited and time spent on each page
- Clicks, scrolls, and mouse movements
- General device and browser type
- Approximate geographic region (country/state level)
Clarity uses cookies and local storage to function. This data is processed by Microsoft and subject to Microsoft's Privacy Statement. Clarity is designed to mask sensitive form fields and does not record passwords or payment information.
Cookies and Your Choices
We use a cookie consent banner to give you control over analytics tracking. You can:
- Accept — Clarity loads and your visit is recorded to help us improve the site.
- Decline — Clarity does not load and no behavioral data is collected about your visit.
Your choice is stored in your browser's local storage. To change your choice, clear your browser's local storage or cookies for this site and reload the page — the consent banner will reappear. We also honor universal opt-out preference signals, such as Global Privacy Control (GPC), transmitted by your browser.
How We Use This Information
Analytics data is used solely to understand how visitors interact with our site — which pages are most useful, where people get stuck, and how to improve the overall experience. We do not sell data to third parties or use it for advertising targeting.
Data Retention
To adhere to data minimization principles, we only retain personal information for as long as reasonably necessary to fulfill the specific purpose for which it was gathered:
- Job Applicant Data (Not Hired) — 4 years from the date the position is filled or the application was received.
- Marketing Prospects & Sales Leads — 4 years following our last point of contact or communication.
- Website Analytics (Microsoft Clarity) — Retained automatically by Microsoft for between 30 days and 13 months, after which it is permanently deleted.
If a prospect converts into a client, their information transitions into our secure operational databases and is governed by our standard 6-year business retention policies or applicable healthcare/HIPAA compliance timelines.
Your California Privacy Rights (CCPA / CPRA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information, including data collected in a business-to-business (B2B) or employment context. You have the right to:
- Know and Access — Request details about the specific pieces and categories of personal information we have collected about you, the sources of that data, and our business purpose for collecting it.
- Delete — Request that we delete the personal information we have collected from you, subject to certain legal exceptions.
- Correct — Request that we correct any inaccurate personal information we maintain about you.
- Limit Use — We do not collect or use sensitive personal information outside of what is strictly necessary to perform standard business functions.
- Non-Discrimination — We will not discriminate against you (e.g., by denying services or providing a different level of service) for exercising your privacy rights.
To exercise any of these rights, please contact us at the email address provided below.
Third-Party Services
This site is hosted on Netlify. Netlify may collect standard server logs (IP addresses, request timestamps) as part of normal hosting operations. See Netlify's Privacy Policy for details.
Contact
If you have questions about this policy or wish to exercise your privacy rights, reach us at hello@useardent.com.